Pacific FM will appoint a dedicated Account Manager and Site Supervisor to work with the client in delivering the services to the client’s site under our comprehensive quality assurance methodologies and practices.

Quality Assurance


  • Establish outcomes, resource allocation and work plans that will deliver the services required by the client;
  • Review and tailor Pacific FM processes and procedures so that they meet the specific requirements of the client and any overarching legislative obligations including the safe handling, swap-over and disposal of refrigerant, etc;
  • Provide for regular meetings with client representatives and key stakeholder s to monitor Pacific FM’s performance of the services;
  • Maintain a complete record of all scheduled and reactive maintenance performed by Pacific FM as well as monitoring and maintaining an Asset Management Register;
  • Working with the client to be situationally aware of any defective equipment or infrastructure and working proactively toward the repair/replacement of that equipment/infrastructure;
  • Inviting regular feedback on the effectiveness of the processes and procedures implemented by Pacific FM at each site; and
  • Having a “mindset” of continuous improvement, to ensure that procedures and processes are regularly reviewed, updated and improved.


Pacific FM Pty Ltd was first registered on 17 April 2012. Since that time, the company has established itself as a provider of high quality facilities management services to a broad range of commercial clients, especially in the installation and maintenance of Heating, Ventilation and Air Conditioning (HVAC) in both mechanical and electrical environments.

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